1. AxeProtector Pro
AxeProtector Pro is a paid subscription billed through Stripe. The plan is available as a monthly subscription or an annual subscription. The price displayed at checkout is the price you pay (currently USD 17 / month, USD 170 / year, or USD 102 / year for the launch offer, plus any applicable tax). Your subscription automatically renews at the end of each paid period until you cancel.
2. 14-day money-back guarantee
New AxeProtector Pro subscribers may request a full refund of their first payment within 14 days of the first paid charge, for any reason. This applies whether you choose monthly or annual billing. To request a refund, contact us through the in-app Support page from the email address on your account and we will refund the charge to your original payment method.
3. Cancelling your subscription
You can cancel at any time from Account → Billing. When you cancel:
- Pro features remain active until the end of the current paid period.
- You will not be charged again.
- Your account and instrument data stay in place; you can resume Pro any time.
Annual plans are paid up front and are non-refundable after the 14-day money-back guarantee period. Cancelling stops the next renewal, but does not refund the remaining months of the current paid year.
Outside the 14-day window, partial refunds for unused time are generally not provided — cancelling stops future charges but does not refund the current period.
4. Failed payments
If a renewal payment fails, we’ll show a banner in the app and Stripe will retry the charge. If payment cannot be collected, your subscription will lapse and Pro features will be paused until a successful payment is made.
5. Price changes
We may change subscription pricing. We will give existing subscribers at least 30 days’ notice before any price increase takes effect on their account, and you may cancel before the change applies.
6. Taxes
Prices may be shown exclusive or inclusive of tax depending on your location. Stripe calculates and collects any applicable sales tax, VAT, or GST at checkout where required.
7. Chargebacks
If you have a billing problem, please contact us first through Support — we’ll almost always resolve it faster than a chargeback. Filing a chargeback without contacting us first may result in your account being suspended pending resolution.
8. Statutory rights
Nothing in this policy limits any non-waivable statutory rights you may have under the law of your country of residence.
9. Contact
For all billing and refund questions, use the in-app Support page. We respond within 1–2 business days.