Question 1

How do I add my first instrument?

Accepted Answer

Head to the Collection page and click "Add Instrument". Fill in the make, model, and any photos or serial numbers you have. You can edit it any time.

Question 2

How do I reset my password?

Accepted Answer

Sign out, click "Forgot password" on the sign-in page, and we'll email you a secure reset link.

Question 3

How do I update my account details?

Accepted Answer

Open the Account page from the sidebar. You can change your display name, avatar, and password from the Profile and Security tabs.

Question 4

How does the insurance report work?

Accepted Answer

From the Insurance Report page, AxeVault compiles every active instrument into a printable PDF you can share with your insurer.

Question 5

How do I contact support?

Accepted Answer

Use the contact form on this page — we read every message and reply within 1–2 business days.

Question 6

Why does my browser block the Insurance Report PDF from opening in a new tab?

Accepted Answer

Some browsers (especially Chrome on mobile) block PDFs opened from scripts as popups. To avoid this:

• Use the "Download PDF" button — it always works and saves the file locally.
• The "Open in new tab" button is a real link, so if it's still blocked, check your browser's popup settings for axeprotector.com and allow popups.
• On mobile, tapping "Download PDF" and then opening the file from your downloads is the most reliable option.

The preview inside the page always shows the full report, so you can review it before downloading.